Refund policy

Right of Withdrawal


You have the right to revoke this contract within fourteen days without giving reasons.

The right of withdrawal does not exist for contracts

- To deliver a goods that are not prefabricated and an individual selection or determination of the consumer is decisive for the production or which are clearly tailored to the personal needs of the consumer

The cancellation period is fourteen days, from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you have to

Neonwords
Solkan Nurali
Jahnstrasse 4,
D-70794 Filderstadt
info@neonwords.co
Using a clear explanation (e.g. a letter sent by post, fax or email), information about your decision to cancel this contract. You can use the attached model cancellation form, but this is not prescribed.

Revocation consequences

If you cancel this contract, we have all payments that we received from you, including the delivery costs (with the exception of the additional costs, which result from the fact that you choose a different type of delivery than the cheapest standard delivery offered by us to repay), immediately and at the latest within fourteen days from the day, on which the notification of your revocation of this contract was received. For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with them; Under no circumstances will you be charged for fees for this repayment.

We can refuse the repayment until we have returned the goods or until you have provided the proof that you have returned the goods, depending on which the earlier time is.

You have to send or hand over the goods immediately and in any case within fourteen days from the day on which you inform us about the revocation of this contract. The deadline is preserved if you send the goods before the deadline of fourteen days.

They bear the immediate costs of returning the goods.

End of revocation

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)
On :

Neonwords
Solkan Nurali
Jahnstrasse 4
D-70794 Filderstadt
Email kontakt@neonwords.co

Hereby revoked (s) I/we (*) the contract concluded by me/us (*) about the purchase of the following goods (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Name of the consumer (s)

_____________________________________________________

Address of the consumer (s)


_____________________________________________________

Signature of the consumer (s) (only when notifying paper)

__________________

date

__________________

(*) Incorrect painting.

§8 Warranty

The legal warranty regulations apply.

§9 Contract language

As contract language german will be available exclusively.

§10 customer service

Our customer service for questions, complaints and complaints is available on weekdays from 8:00 a.m. to 8:00 p.m.

Telephone: +49 173/1014230
Email: kontakt@neonwords.co

to disposal.

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Status of the right of withdrawal August 2022